Cancellation policy

Last updated: 15 October 2026

This Purchase Options Cancellation Policy applies to subscriptions and other recurring purchases you buy from Floga, a store operated by Foppeun LLC, on this website. It forms part of our Terms of Service.

1. What you agree to when you subscribe

1.1 A subscription renews automatically at the end of each billing period, and we charge the payment method you used at checkout, until you cancel.

1.2 Before you subscribe, we show you clearly: the price of the first period and of each renewal; the length of the billing period; the date or interval of renewal; any introductory price and when it ends; and how to cancel. You confirm these terms at checkout, and we send you a confirmation by email.

2. Introductory offers

2.1 Some subscriptions start with an introductory price for the first billing period, after which the regular price applies automatically. For example, the Floga app subscription offered with a deck order may be available at a reduced price for the first three months, then renews every three months at the regular price shown at checkout.

2.2 Introductory offers are available to new members only, meaning people who have never held a paid Floga subscription through any channel. If you are not eligible, we will cancel the subscription and refund the introductory charge in full.

2.3 We will email you a reminder at least 7 days before the first charge at the regular price, telling you the amount and the date and how to cancel.

3. How to cancel

3.1 You can cancel at any time, with no cancellation fee:

• online, from the Subscriptions section of your account on this website; or
• by email to info@playpausebe.com, with the email address you used at checkout.

3.2 To avoid the next charge, cancel before the renewal date. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. We confirm every cancellation by email.

4. Refunds

4.1 Statutory right to cancel (EU and UK consumers). If you are a consumer in the EU or the UK, you may cancel a new subscription within 14 days of the day you took it out, without giving a reason. Because access starts immediately at your request, if you cancel within these 14 days we refund the amount you paid, less a proportionate amount for the days of access you have already had.

4.2 Renewals. Outside the statutory period, charges for a billing period that has already started are not refundable, and we do not give partial refunds for unused time, except where the law requires it or where we have failed to provide the service.

4.3 Forgotten renewals. If you were charged for a renewal you did not intend and you have not used the service since that charge, write to us within 7 days of the charge and we will refund it.

5. Price changes

We may change the regular price of a subscription. We will notify you by email at least 30 days before the new price applies to you. The change takes effect from your next renewal after the notice period. If you do not agree, you may cancel before the new price applies.

6. Failed payments

If a renewal payment fails, we will notify you and retry the payment over the following days. If we cannot collect payment, your subscription will be paused or canceled and access to the related service will end.

7. Changes to or ending of a subscription by us

We may discontinue a subscription product. If we do, we will notify you at least 30 days in advance, we will not charge you again, and we will refund any amount paid for a period that we can no longer provide.

8. App store subscriptions

This policy covers subscriptions bought on this website. Floga app subscriptions bought through the Apple App Store or Google Play are billed, managed and refunded by Apple or Google; please cancel them in your device's subscription settings.

9. Contact

For any question about a subscription, email info@playpausebe.com. Foppeun LLC, 120 Madeira Dr NE # 220, Albuquerque, NM 87108, United States.