Shipping policy

Last updated: 15 October 2026

This Shipping Policy explains how and where Floga, a store operated by Foppeun LLC, delivers your order. It forms part of our Terms of Service.

1. Where we ship from

We ship from three fulfillment warehouses run by our logistics partners in Dallas (United States), Glasgow (United Kingdom) and Venlo (Netherlands). Each order is sent from the warehouse that serves your region, so it travels a short distance and, for the United States, the United Kingdom and the European Union, without crossing a customs border.

2. Processing time

Orders placed on a business day (Monday to Friday, excluding public holidays) are normally picked, packed and handed to the carrier within 24 hours. Orders placed at weekends or on public holidays are processed on the next business day. During launches and peak periods, processing may take a little longer; if so, we will tell you.

3. Estimated delivery times

After dispatch, orders usually arrive within:

United Kingdom: around 48 hours.
United States: 2 to 5 business days.
European Union and the rest of Europe we serve: 3 to 5 business days.
Asia and Oceania: up to 7 to 10 business days.
Other countries: available on request.

Delivery times are estimates provided by our carriers and are not guaranteed. Your legal rights if a delivery is late are set out in section 10 of our Terms of Service.

4. Shipping rates and free shipping

Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland): €9.99; free on orders of €65 or more.
United Kingdom: £6.99; free on orders of £55 or more.
United States: $9.99; free on orders of $65 or more.
Other destinations (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates): the rate is calculated and shown at checkout.

The free-shipping threshold applies to the value of the goods in your order after discounts, excluding shipping. The exact shipping cost is always shown at checkout before you pay. Rates and thresholds may change; the rate shown at checkout when you order is the one that applies.

If your country is not listed, we cannot currently deliver there. Please write to us and we will let you know if we can help.

5. Digital Products

Online courses, PDF guidebooks, Floga Monthly issues and other digital products are delivered electronically, by email or through your account, right after your payment is confirmed. They carry no shipping charge. If you have not received access within one hour, please check your spam folder and then contact us.

6. Tracking

When your order is dispatched, we email you a confirmation with a tracking link, where available.

7. Customs, import duties and taxes

7.1 Orders delivered to the United States, the United Kingdom and the European Union ship from a warehouse within the same customs territory, so no import duties or customs fees are charged on delivery.

7.2 For all other destinations, your order may be subject to import duties, taxes and customs clearance fees charged by the destination country. Unless stated otherwise at checkout, these charges are not included in our prices or shipping costs and are payable by the recipient. We have no control over these charges or over customs procedures, and we recommend checking with your local customs office before ordering.

7.3 If you refuse to pay these charges and the parcel is returned to us, we will refund the price of the goods, less the original shipping charge and any return costs or charges we incur.

8. Delivery address

8.1 Please check your delivery address carefully at checkout. If you notice a mistake, email us immediately; we will correct it if the order has not yet been dispatched.

8.2 If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you. We can send it again once you have paid the new shipping charge, or refund the price of the goods less the original shipping charge.

9. Lost or damaged parcels

9.1 If your parcel has not arrived within 10 business days after the estimated delivery time, or arrives damaged, please email us with your order number (and photos of any damage). We will investigate with the carrier and send a replacement or a full refund.

9.2 Risk in the products passes to you on delivery to the address you gave us. If tracking shows the parcel as delivered but you have not received it, please check with neighbors and your local carrier office before contacting us, so we can open a claim with the carrier.