Refund policy

Last updated: 15 October 2026

This Return and Refund Policy explains how to return a product and get your money back when you buy from Floga, a store operated by Foppeun LLC. It forms part of our Terms of Service. Nothing in this policy affects your statutory rights as a consumer.

1. At a glance

• Yoga decks and other physical products: 15-day money-back guarantee, from the day of delivery.
• Floga Academy online courses: 30-day money-back guarantee, from the day of purchase, unless a YACEP certificate has already been issued.
• PDF guidebooks and single issues of Floga Monthly: not refundable once delivered, unless they are faulty or the law gives you a right to cancel (see section 5).
• Subscriptions: covered by our Purchase Options Cancellation Policy.
• Faulty, damaged or incorrect items: we replace or refund them at no cost to you.

2. Physical products: our 15-day money-back guarantee

2.1 You may return any physical product within 15 days of the day you, or a person you nominated, received it, without giving a reason.

2.2 Condition. Products must be returned unused, complete and in their original packaging. You may open the box and handle a deck as you would in a shop to examine it. If a returned product has been used, damaged or handled beyond what is necessary to examine it, we may reduce your refund to reflect the loss in value, as the law allows.

2.3 How to return.

1. Email info@playpausebe.com within the 15 days, with your order number and the items you wish to return. You may also use the model withdrawal form in section 9; you do not have to.
2. We will reply with the address of the warehouse to return the items to. Please do not send items to our business address.
3. Send the items within 14 days of telling us, well packed, and keep proof of postage. We recommend a tracked service.

2.4 Return shipping. You pay the direct cost of returning the items, unless they are faulty, damaged or not what you ordered.

2.5 Original delivery charge. If you are a consumer in the EU or the UK and you return your whole order, we also refund the original delivery charge, up to the cost of our least expensive standard delivery option.

3. Your statutory right to cancel (EU and UK consumers)

3.1 If you are a consumer living in the European Union or the United Kingdom, you have a legal right to withdraw from a distance contract for physical goods within 14 days of delivery, without giving a reason. Our 15-day guarantee in section 2 includes and extends this right; you only need to follow the steps in section 2.3.

3.2 If your order is delivered in several parcels, the period runs from the day you receive the last parcel.

4. Floga Academy online courses: our 30-day money-back guarantee

4.1 Every Floga Academy course comes with a 30-day money-back guarantee. If a course is not right for you, email info@playpausebe.com within 30 days of purchase and we will refund you in full. No reason is needed.

4.2 Your access to the course ends when the refund is made. Once a Yoga Alliance continuing education (YACEP) certificate has been issued for a course, the course counts as completed and can no longer be refunded.

4.3 The guarantee is intended for customers who find a course is not for them. Where a customer repeatedly buys and refunds courses, or requests a refund after downloading or copying course materials in breach of our Terms of Service, we may decline further refunds, except where the law gives a right to one.

4.4 This guarantee includes and exceeds the 14-day statutory right of withdrawal that consumers in the EU and the UK have for digital services. That statutory right ends once the service has been fully performed with your consent, as is the case when you have completed a course and received its certificate.

5. PDF guidebooks and single issues of Floga Monthly

5.1 These products are digital content delivered by download right after checkout.

5.2 If you are a consumer in the EU or the UK, you normally have 14 days to cancel a contract for digital content. That right ends once delivery has begun with your express consent and your acknowledgement that you lose the right to cancel. By asking us to deliver a PDF immediately, you give that consent and acknowledgement, and once you have accessed or downloaded the file, you can no longer cancel. If you have not yet accessed or downloaded the file, you may cancel within 14 days of purchase.

5.3 Outside these cases, PDF guidebooks and single issues of Floga Monthly are not refundable once delivered, because a file cannot be returned.

5.4 If a file is faulty, incomplete or cannot be opened, tell us and we will send a working copy or, if we cannot, refund you in full.

6. Faulty, damaged or incorrect items

6.1 If a product arrives faulty, damaged, incomplete or is not what you ordered, please email us with your order number and a photo as soon as possible, ideally within 30 days of delivery. We will send a replacement or refund you in full, as you prefer, and we will cover all shipping costs. We may ask you to return the item.

6.2 Reporting later than 30 days does not affect your statutory rights. If you are a consumer in the EU, you benefit from a legal guarantee of conformity of at least two years from delivery; in the UK, from your rights under the Consumer Rights Act 2015; and elsewhere, from the rights given by your local law.

7. Bundles, packs and orders with offers

7.1 Bundles and packs. A bundle or pack that combines physical products and courses follows the rules above for each part: 15 days from delivery for physical products and 30 days from purchase for courses. If you return only part of a bundle, we refund the share of the bundle price that corresponds to that part, calculated in proportion to the regular prices of the items in the bundle.

7.2 Discounts. We refund the amount you actually paid for an item, after any discount.

7.3 Offers with conditions. If you return part of an order and the items you keep no longer meet the conditions of an offer applied to it, for example a multi-deck discount, free shipping or a free course, we deduct from your refund the value of the benefit you are no longer entitled to. Alternatively, you may return the free item, where applicable, in the condition required by this policy.

7.4 Free items have no refundable value.

8. How and when we refund you

8.1 We refund you using the payment method you used at checkout, in the currency you paid in, at no charge to you.

8.2 Physical products: we refund within 14 days of receiving the returned items or, if earlier, of receiving proof that you have sent them back. Where the whole order is canceled before dispatch, we refund within 14 days of your request.

8.3 Digital Products and subscriptions: we refund within 14 days of your request.

8.4 Your bank or card issuer may take a further 5 to 10 business days to show the refund on your statement.

8.5 Exchanges. We do not exchange items directly. To change an item, return it under this policy and place a new order.

8.6 Wholesale orders are governed by their own terms and are not covered by this policy.

9. Model withdrawal form

If you are a consumer in the EU or the UK and wish to cancel your contract, you may copy, complete and email this form to info@playpausebe.com. You do not have to use it.

To: Foppeun LLC (Floga), 120 Madeira Dr NE # 220, Albuquerque, NM 87108, United States, info@playpausebe.com

I hereby give notice that I withdraw from my contract of sale of the following goods / for the supply of the following digital content or service:

Order number: ...
Ordered on / received on: ...
Name: ...
Address: ...
Date: ...

10. Contact

For any return, refund or complaint, email info@playpausebe.com with your order number. Floga® and PlayPauseBe® are registered trade marks owned by or licensed to Foppeun LLC, 120 Madeira Dr NE # 220, Albuquerque, NM 87108, United States.